Return Policy for Supeersuri

Effective Date: March 8, 2025

At Supeersuri, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange. Please read our return policy carefully to ensure a smooth process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request is made within 30 days of receiving the item.
  • The item is unused, unwashed, and in its original condition with all tags and packaging intact.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

  • Items marked as final sale or clearance are not eligible for returns or exchanges.
  • Personalized or custom-made products cannot be returned unless they arrive damaged or defective.
  • For hygiene reasons, items such as underwear, socks, and pacifiers cannot be returned.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to returns@supeersuri.com with your order number, item details, and reason for the return.
  2. Approval & Instructions: Once approved, we will provide return shipping instructions.
  3. Ship the Item: Pack the item securely and send it to the return address provided. You are responsible for return shipping costs unless the item is defective or incorrect.
  4. Processing Time: Once we receive your return, we will inspect the item and process your refund or exchange within 7-10 business days.

3. Refunds

  • Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect your returned item.
  • Shipping fees are non-refundable, except in cases where Supeersuri made an error in the order.
  • If you have not received your refund within the expected timeframe, please check with your bank or payment provider before contacting us.

4. Exchanges

  • We only offer exchanges for damaged, defective, or incorrect items.
  • If you received a wrong or damaged product, please contact us within 7 days of receiving your order, and we will arrange for a replacement at no additional cost.

5. Return Shipping Costs

  • Customers are responsible for covering return shipping costs unless the return is due to an error on our part (e.g., incorrect item sent, defective product).
  • We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

6. Damaged or Defective Items

If you receive a damaged or defective item, please email returns@supeersuri.com with photos of the product and packaging within 7 days of delivery. We will provide a replacement or refund at no additional cost.

7. Cancellations

  • Orders can be canceled within 12 hours of purchase.
  • Once an order has been processed or shipped, it cannot be canceled.

8. Contact Us

If you have any questions or need further assistance regarding our return policy, feel free to reach out: